FAQ(s)
Last updated on 28-Jan-2025
What are electronic gadgets?
Electronic gadgets are devices or appliances that work on electrical technology. It includes computers, laptops, mobile phones, electrical watches, washing machines, refrigerators, optoelectronics products, and semiconductor devices, etc.
What is the refund policy?
You can refund any product within 14 days, but it should not be used or damaged. Please have a look at our refund policy for a detailed answer.
How to buy a product?
You can order through our website, email, telephone, or WhatsApp.
How can I find a product?
There is a search bar on the top right corner of our website. You can just type your required products, find them, and read the details about the product. Also, there is a web page of the named product, you are required to just click the product and all products will be shown. In case if you face any difficulty in finding the products, just drop an email to us.
When will you offer a sale or discount on products?
Throughout the year we offer sales on new products and the discount will be up to a maximum of eighty percent of the original price.
Is booklet to use or handle the product (-The Manual) is available within the package?
Yes, the booklet is available within the package for most of the products.
Are your products safe to use for the human body?
Yes, our all products are completely safe to use for anyone because we consider customer safety first and did not use any harmful material for composting or packaging the material.
What if another retailer sells a product cheaper than you?
If you find any issue in price matching, just email us, we will correct this. If you find an issue after buying, we will refund the extra amount.
How to track my order?
When you order any of our products, we will issue an order number. If you want to track your order, just email us your order number with the request of the track, we will respond to you as soon as possible.
Will you send an email to confirm my order?
Yes, after successfully placing an order, we will email you the confirmation with the order number and order details.
Can we cancel our order?
You can cancel your order within two hours after successfully placing the order. Your payment will be refunded within 48 hours.
Can we return our order if it arrived damaged?
Yes, you can return or replace your order if it arrived damaged. Just visit our website to see the return policy or email us.
What is the maximum you take to deliver a product?
We deliver our product minimum within 24 hours and maximum within 10 days.
How do we know about the availability of the product?
We will update the availability of products on regular basis. However, if you feel any difficulty just connect to us through email.
How to give feedback on your services and products?
There is a feedback option on the homepage of our website. We are always excited to hear from you. Your feedback is highly appreciated.
How to ask a question that is not listed above?
Haven’t found what you are looking for? Just drop an email to us so that we can assist you in the best way we can…
How to contact you?
If you feel any issue, feel free to contact us through email or telephone. Our email address to customer support is: info@homelux.pk.